All reservations will be made at DUA TOURIST office in Prizren and it will be an important part of the whole process from the beginning of the trip / vacation until their termination by our customers organized into groups or individual reservations. The terms below have to clarify the relationship client - agency to avoid in any case any misunderstanding regarding your holidays
With the confirmation from our booking office , you should make prepayment ( 50 % ) of the total amount of the package / travel / program you've selected towards to the invoice, which is a document / confirming the payment terms .
The total payment of the trip will be made 12 days before travel .
In case of trip cancellation by you , DUA TOURIST is obligated to maintain the appropriate amount under terms set out below :
- 10-07 days before the trip , 30 % of the total amount
- 06-03 days before the trip , 50 % of the total amount
- 02-01 days before the trip , 80 % of the total amount
- For not appearance , 100 % of the amount that the package / program
Health insurance :
All vacationers / DUA TOURIST customers are obligated to have health insurance policy for the trip . Otherwise DUA TOURIST is not responsible for medical expenses in case of sickness or accident in the place of rest or during travel from / to countries where holidays are passed.
Responsibilities and duties of DUA TOURIST
DUATOURIST has responsibility for the accuracy of the information with details of tourist package , program and booking details and implementation of services required by the customer and confirmed by DUA TOURIST before booking by the customer , for obtaining the relevant travel documents as visa / vouchers / tickets / seats / to confirm the booking , payment by the customer according to the rules defined by the DUA TOURIST .